Pertamina Commerce and Trading Energy Trading

Digital Competency Assessment for Energy Trading Teams

How we built a capability development platform that gave Pertamina Commerce and Trading clear visibility into staff competency gaps and personalized growth paths.

Complexity Snapshot

Business process Employee competency assessment and development planning

External participants Employees across multiple trading desks and operational units

Internal participants Managers, competency administrators, and department evaluators

Workflow pattern Assessment → scoring → gap analysis → development recommendation → progress tracking

Control requirements Standardized evaluation framework, role-based access, cross-department comparison, progress tracking

Core problem Spreadsheet-based evaluations with no central repository or unified view

System role A single competency platform connecting evaluation results to development planning

Evolution The platform was designed as a structured foundation that can support future competency improvements and additional operational requirements.

About the Client

Pertamina Commerce and Trading is one of the largest energy trading entities in Southeast Asia, handling the commercial distribution and trading of petroleum products across Indonesia and international markets. Staff are spread across multiple trading desks and operational units, and maintaining consistent competency standards is critical to both operational excellence and regulatory compliance.

The Challenge

Pertamina Commerce and Trading needed a systematic way to evaluate and develop their staff’s competencies:

Competency assessments were conducted using spreadsheets, with no central repository.
Evaluation criteria varied between departments, making cross-team comparisons difficult.
Managers had no clear picture of where skill gaps existed across their teams.
Employees had limited visibility into their own competency scores and growth areas.
Development planning was ad hoc — there was no structured path connecting evaluation results to actionable training recommendations.

Our Solution

We developed the Capability Development Platform (CDP) — a web application that brings structure and transparency to the competency assessment process:

Standardized evaluation framework: Assessment criteria are defined once and applied consistently across departments.
Employee competency profiles: Each staff member has a clear, visual profile showing their scores across competency areas.
Gap analysis dashboards: Managers can see at a glance where their teams are strong and where development is needed.
Personalized development paths: The system recommends specific development actions based on individual competency gaps.
Progress tracking: Employees and managers can monitor improvement over time.

The platform transforms competency management from a periodic spreadsheet exercise into an ongoing, data-driven process.

Outcomes and Evidence

Before	After
Competency data scattered across department spreadsheets	A single platform accessible across the organization
Evaluation criteria varied between departments	One standardized framework applied consistently
Managers had no consolidated view of skill gaps	Gap analysis dashboards show team capability at a glance
Employees had limited visibility into their own scores	Each staff member has a clear competency profile
Development planning was ad hoc	Evaluation results connect to personalized development paths

Technology

.NET · SQL Server

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