Digital Competency Assessment for Energy Trading Teams

About the Client

Pertamina Commerce and Trading is one of the largest energy trading entities in Southeast Asia, handling the commercial distribution and trading of petroleum products across Indonesia and international markets. With hundreds of staff across multiple trading desks and operational units, maintaining consistent competency standards is critical to both operational excellence and regulatory compliance.

The Challenge

Pertamina Commerce and Trading needed a systematic way to evaluate and develop their staff’s competencies:

• Competency assessments were conducted using spreadsheets, with no central repository.
• Evaluation criteria varied between departments, making cross-team comparisons difficult.
• Managers had no clear picture of where skill gaps existed across their teams.
• Employees had limited visibility into their own competency scores and growth areas.
• Development planning was ad hoc — there was no structured path connecting evaluation results to actionable training recommendations.

Without a unified system, the organization struggled to make informed decisions about training investments, promotions, and team composition.

Our Solution

We developed the Capability Development Platform (CDP) — a web application that brings structure and transparency to the competency assessment process:

• Standardized evaluation framework: Assessment criteria are defined once and applied consistently across departments.
• Employee competency profiles: Each staff member has a clear, visual profile showing their scores across competency areas.
• Gap analysis dashboards: Managers can see at a glance where their teams are strong and where development is needed.
• Personalized development paths: The system recommends specific development actions based on individual competency gaps.
• Progress tracking: Employees and managers can monitor improvement over time.

The platform transforms competency management from a periodic spreadsheet exercise into an ongoing, data-driven process.

Results

Since deployment:

• ✅ Competency data accessible in real time across the organization
• ✅ Employees receive clear, actionable development recommendations
• ✅ Management can identify and address skill gaps proactively
• ✅ Cross-department competency comparisons enabled for the first time
• ✅ Training investment decisions backed by data rather than intuition

Technology

.NET · SQL Server